Helpdesk Administrator

Here at Every Step Recruitment, Office Support, we are delighted to be supporting a growing company based in St Albans seeking a proactive and detail-oriented FM Help Desk Administrator to join their Facilities Management team. This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering excellent customer service in a dynamic environment.

Your day-to-day responsibilities will include:

• Act as the first point of contact for helpdesk calls and emails, assisting clients with queries and requests
• Build strong working relationships with Contract Managers and Field Operatives to ensure seamless service delivery
• Schedule and coordinate client callouts and planned preventative maintenance (PPM) visits
• Manage engineer schedules and ensure timely completion and logging of PPMs
• Approve weekly engineer timesheets and specialist service invoices
• Maintain accurate and up-to-date contract files
• Issue maintenance invoices to clients on a monthly/quarterly basis
• Update client databases and internal systems
• Support compliance efforts by ensuring all documentation is filed correctly and meets statutory requirements
• Self-audit contract files and databases to ensure ongoing compliance

• Previous experience within a Helpdesk/Scheduler position
• Excellent communication skills - both verbal and written
• Highly organised and excellent attention to detail
• Strong customer service skills
• Confident user of MS Word, Excel, Outlook