Support Analyst

We're looking for a Support Analyst to join our Transportal team based in Basingstoke. Within this role, you can enjoy competitive annual holiday entitlement with opportunities to buy leave, a fantastic, matched pension scheme, a share in the success you help to create by investing in Kier through our Sharesave and Share Incentive Plans and even more, As a Support Analyst you'll be working within the Business Support team, supporting the Business Support Manager with process integration and improvement, governance, risk management, project delivery, finance, stakeholder management, lessons learnt, continual improvement, reporting, quality assurance.

Your day to day will include:

• Responding to and tracking inquiries in the ticketing system, ensuring prompt and accurate resolution of first-line support requests, digitising asset data accurately onto Kier GIS systems and exporting data to various formats as needed
• Coordinating with utility companies in acquiring essential asset data, following up on correspondence as necessary, ensuring extremely high accuracy of all data that you are a custodian of
• Assisting in the maintenance of GIS and asset data and offer support functions as required
• Enabling capture of the location and condition of assets using various technologies and GPS tools
• Adhering to IMS (Integrated Management System) procedures, incorporating quality assurance measures

Do you have experience in Scripting?, * Proficient IT skills using various Microsoft Office applications with a strong focus on Excel for data management tasks, experience using ESRI ArcGIS and AGOL, basic familiarity with automation or scripting for streamlining GIS data workflows

• Ability to build online web applications through AGOL, strong customer service skills with the ability to handle inquiries professionally and courteously
• Experience with ticketing systems for tracking and managing support requests

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.