Junior IT Support Analyst - Cutting Edge tech, Pro Service

In this position, you will act as a first point of contact for technical support, assisting users across the London office as well as providing remote support to global colleagues where required. You will work across a varied technical landscape, supporting end-user technology, core applications, and meeting room systems, while learning from an experienced and supportive senior team., * Act as the first line of support for day-to-day IT queries and technical issues

• Resolve problems relating to desktops, laptops, mobile devices, and peripherals
• Manage and update support tickets through the internal helpdesk system
• Provide support for Microsoft 365, Teams, and essential business software
• Assist with meeting room technology and video conferencing setups
• Support onboarding processes including device configuration and user provisioning
• Escalate complex incidents to second-line or specialist teams when needed
• Deliver a professional and user-focused support experience at all times

This role offers a fantastic platform for a junior IT professional seeking hands-on experience in a professional services setting, with the chance to develop technical skills while supporting a modern and well-resourced IT environment.

This role is well suited to someone with around 1-2 years of IT support experience who is looking to take the next step in their career within a structured, fast-paced professional services environment.

An excellent opportunity has arisen for a Junior IT Support Analyst to join the London office of a highly regarded international law firm. Working within a close-knit and professional IT function, you'll support a modern workplace environment in impressive, newly refurbished offices, gaining exposure to enterprise technologies and a demanding professional user base.