1st Line Technical Support

Dynamite Recruitment are working with a successful client, to find an enthusiastic 1st Line Technical Support. In this position, you'd be a first point of contact for IT related queries and troubleshooting accordingly.

This is an entry-level position, for those who are looking to kick-start their career within the IT sector. Training is available.

As a 1st Line Technical Support, you will be responsible for:

• Being a first point of contact via telephone, email and ticketing system.
• Resolving basic technical issues.
• Accurately logging incidents and keeping an accurate record.
• Assisting with password resents, software installations and other entry-level IT duties.
• Escalating complex issues and liaising with 2nd/3rd line support.

Do you have a valid Driving Licence license?, Do you have experience in macOS?, * Basic IT knowledge (understanding of Windows/Mac OS/Microsoft Office and common software applications)

• Strong problem solving skills.
• A certificate/qualification in the IT field (preferred)
• A clean UK driving license (essential)
• Open to learning and development.
• An excellent standard of customer service skills.

• A step-in to a successful IT career.
• Free onsite parking.
• Good pension scheme.
• Flexible hours.
• Optician contribution.
• Cycle to work scheme.
• The opportunity for progression.
• A competitive salary.
• A collaborative team environment.