Change Manager

FDM is a global business and technology consultancy seeking a Change Manager to work for our client within the finance sector. This is initially a 12 month contract with the potential to extend and will be a hybrid role based in London. Our client is seeking a Change Manager to drive customer-centric and scalable business solutions through design thinking, operational investigation, and collaboration with product and stakeholder teams. The project entails optimizing business processes, defining and prioritizing solution backlogs, and ensuring all functional and non-functional requirements align with strategic objectives, regulatory standards, and measurable outcomes., * Provide design thinking and expert knowledge supporting deliverables that underpin our strategy.

• Help to develop optimal business solutions that deliver customer centric outcomes as well as scale and efficiency within the enterprise.
• Responsible for investigating operational issues, problems, and new opportunities. Finds and presents effective business solutions through improvements in aspects of business operations and business systems.
• Recommend improvements / solutions to problems to Product Owner that are in line with objectives.
• Assess team backlog and provide clarifications and business insight into potential work items based on in depth understanding of business situation / context.
• Evaluate and provide assessment and alignment of potential work items in backlog to objectives and key results, specifying realistic target contributions to specific OKRs.
• Support the Product Owner to prioritise team backlog by providing insight based on business knowledge, investigations, and analysis.
• Provide initial high-level options for solution design, factoring feasibility (commercial, business, technical, delivery, etc.) and business / change impact.
• Build and maintain understanding of end-to-end business context around the product / services, including customer journeys.
• Build and maintain relationships with key operational stakeholders who use or are impacted by the product / services.
• Understand any business and policy constraints that need to be considered and assess the implications.
• Perform additional detailed E2E analysis (eligibility, touchpoints, integrations, dependencies, operational needs, security, regulatory & compliance requirements) where required.
• Assess and document business / change impact of potential work items in backlog on all teams (both up and down stream), factoring known external items, seasonal issues, other operational concerns, etc.), existing or committed work items, and other delivery dependencies.
• Capture and document functional requirements through various discovery activities (customer data assessment, stakeholder interviews, journey flows (incl. unhappy paths), business rules, etc.).
• Identify and document relevant non-functional requirements (based on regulatory requirements, accessibility standards, compliance and risk controls, technical standards, etc.).
• Support Senior Change Managers in collaborating with HSBC/HINV Product Owners and HINV Testing Manager to ensure clearly defined criteria for acceptance are in place and that all aspects of testing are successfully completed prior to implementation (including UAT, Post Implementation Validation and benefits tracking)

• At least 5 years work experience in a similar role.
• Experience in dynamic and fast-paced environments, and/or other high-growth businesses in the Financial Services and/or Technology industries.
• Be culturally sensitive and be passionate about building and working with diverse teams.
• A strategic thinker with strong execution skills with a proven ability to apply change management principles and methodologies to drive change in a regulated environment.
• An understanding of governance principles, best practice, and legal and regulatory requirements with a proven ability to identify risks associated with large scale change and transformation initiatives.
• Ability to think at a strategic level while simultaneously rolling up the sleeves to solve for key opportunities and problems.
• Strong communication, presentation, and interpersonal skills.
• Ability to juggle multiple projects while maintaining an impeccable judgment and attention to detail.
• Excellent business and financial acumen, and ability to find and use data and analysis effectively to assist in fact-based decision making.
• Appetite/curiosity for exploration and constant update on market and industry trends.
• Strong technical aptitude and ability to quickly learn new products, lines of business, processes, software, systems, and client needs.
• Ability to build strong relationships with a broad set of stakeholders across all levels within the organization as well as with key outside partners.

We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. Diversity and Inclusion FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws. Why join us * Career coaching, mentoring and access to upskilling throughout your entire FDM career * Assignments with global companies and opportunities to work abroad * Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field * Annual leave, work-place pension and BAYE share scheme