2nd Line Support Engineer

My client is expanding and is seeking a proactive, technically strong 2nd Line Support Engineer to join their growing team. If you thrive in a fast-paced MSP environment, enjoy tackling complex technical challenges, and want exposure to a wide range of modern technologies, this role will suit you perfectly.

You'll act as a key escalation point for technical issues across Microsoft 365, Azure, Windows Server, networking and endpoint management. You'll work extensively with their RMM platform and cybersecurity tooling-including SentinelOne, Huntress and backup solutions-so a strong focus on security and reliability is essential.

This is a client-facing role that requires excellent troubleshooting skills, outstanding communication and a commitment to high-quality service delivery. What You'll Be Doing

• Providing 2nd line remote and on-site support across multiple client environments
• Acting as an escalation point for 1st line engineers and seeing issues through to full resolution
• Monitoring, managing and remediating systems using RMM tools
• Troubleshooting issues across Microsoft 365, Azure AD, Windows Server and endpoint devices
• Supporting endpoint security, EDR platforms (SentinelOne, Huntress) and backup solutions
• Assisting with deployments, migrations and infrastructure upgrades
• Escalating complex issues to senior engineers or vendors where appropriate
• Maintaining accurate technical documentation and communicating clearly with clients
• Contributing to process improvements and best-practice initiatives, We cover the full spectrum of roles, from entry-level to senior leadership, across multiple industries:
• IT & Technology: Software Engineers, Cloud & DevOps Specialists, IT Support, Cybersecurity, CTOs and more
• Sales: Business Development, Account Management, Inside Sales, Sales Leadership
• Digital & Marketing: Brand, Communications, Social Media, SEO, PPC, Content, Marketing Executives through to CMOs
• AI & Data: AI Engineers, Data Scientists, Analysts, and emerging tech specialists

Whether you're hiring a Fullstack Developer in Leeds, a Sales Executive in London, a Marketing Manager in Birmingham, or an AI Engineer in Manchester, we can help., Our ethos is simple: deliver a consultancy-style recruitment solution where people always come first.

• We use the latest recruitment technology to ensure smooth, transparent processes.
• We keep candidates informed at every stage of their journey.
• Our consultants are free from unnecessary call targets, if we contact you, it's because we have something valuable to share.
• We provide ongoing support and advice, with many of our original candidates now returning as hiring managers.

• 3-4+ years' experience in an MSP or multi-client IT support environment
• Strong knowledge of Microsoft 365, Intune and Azure AD
• Solid understanding of Windows Server, Active Directory and Group Policy
• Good networking fundamentals (VLANs, firewalls, VPNs, DNS, DHCP)
• Strong troubleshooting ability with a "see it through" mindset
• Excellent communication and customer-service skills
• Full UK driving licence and willingness to travel

Desirable:

• Experience with RMM and PSA tools
• Hands-on experience with SentinelOne, Huntress or similar EDR/security platforms
• Experience supporting image-based, file-level and/or cloud backups
• Understanding of Cyber Essentials and security best practice
• Certifications such as CompTIA Network+, Microsoft 365 Fundamentals or similar

Who You Are

You'll be a great fit if you're client-focused, pragmatic and genuinely passionate about technology. My client values integrity, reliability and innovation. The team is collaborative and supportive, and they're looking for someone who remains calm under pressure, has a methodical approach to problem-solving, and brings a good sense of humour to the job.

• Remote Working
• Bonus
• 24 days holiday + Bank Holidays + Christmas Shut Down, * "Extremely helpful, competent, and professional. Mike went above and beyond to provide the best service possible." - Harry, Service Delivery Manager
• "Adria Solutions supported me through the whole process and guaranteed a rewarding end. Highly recommend." - Emmanuel, Software Engineer
• "My new job wouldn't have happened without Adria Solutions. They always kept my needs front of mind." - Anthony, Technical Consultant
• "Handled my recruitment experience professionally and efficiently." - Karen, Product Manager
• "Fantastic company. I got a new job within a week thanks to Adria!" - Megan, Project Manager

Adria Solutions Ltd is a family-run recruitment consultancy, established in 2004. From our base in Cheshire's leafy suburbs, we've grown into a trusted partner for businesses across Manchester, the North-West, and the wider UK. While our roots are in IT recruitment, our reach now spans Sales, Digital, Marketing, and AI, helping companies secure the talent they need to thrive in fast-moving industries. Our reputation has been built on long-term relationships and word-of-mouth recommendations. Many of our earliest clients still work with us today, considering us one of the most reliable recruitment partners in the region., We are not a typical recruitment agency. We combine a personal, boutique service with the technology and reach of larger firms. * Personal, not pushy: We believe recruitment works best when built on honest conversations, not hard-sell tactics. * Specialist consultants: Our team are entrepreneurial thinkers who understand how businesses grow and what it takes to succeed in competitive markets. Adaptable approach: Every client and candidate is different, so we tailor our service rather than follow a one-size-fits-all process.