IT Service Analyst

We are looking for a IT Repair Technician to work on site at one of our client's facilities in Edinburgh. The Repair Technician shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices are in place and conform to system standards. Taking direction from the Operations manager, the incumbent provides a full range of services essential for the operation of client computers and peripherals that are maintained by Local Services., · You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. · Update the technical inventory database and tracking system to reflect current request status and builds an array of technical documentations. · Research, analyse, pilot and repair complex computer hardware and software problems · Manage desktop systems and their interaction with infrastructure including network, servers, identity management and other integrated technologies. · Work is subject to general review and approvals of the supervisor(s). · Always provide excellent customer service

Communication Skills, Altiris, Access Technologies, Ccna, Customer Service Skills, Microsoft Operating Systems, Windows, Terminal Services, Azure, Routing, Office Suites, · Highly driven and determined individual with excellent communication skills both written and verbal. · Strong problem-solving skills · Demonstratable and proven ability to work on own initiative with good organisational skills and self-drive. · Exceptional customer service skills, with natural aptitude to consider impact to the customer. · Understanding of Service and Network infrastructures · Knowledgeable about current Microsoft Office Suites. · Familiar with backup and anti-virus technologies, software deployment technologies (SCCM, Altiris, Ghost, any repackaging tools). · Knowledgeable about basic networking (TCP/IP, DNS, routing, sub netting). · Familiar with remote access technologies (VPN, dial-up, terminal services). · Thorough understanding of hardware and peripherals with experience supporting Microsoft operating systems in a networked environment; Windows 7 and above. · Experience and skill administering enterprise Microsoft SCCM. · Ideally degree educated with relevant certifications (MCP, CCNA, etc.) · Proven analytical, troubleshooting and problem solving skills. · Previous technical support or junior system administrator experience, * Azure: 1 year (preferred)

• IT Service Desk: 1 year (preferred)

Work Location: In perso