IT End User Computing Technician

The End User Computing Engineer will provide hands-on deskside support to end users across multiple office locations in Leeds and Pudsey. This role involves the maintenance and troubleshooting of hardware, managing end-user devices, ensuring efficient service delivery, and supporting the broader IT operations team. Candidates must have excellent customer service skills and the ability to travel between office locations. Owning a vehicle is desirable but not mandatory., * Hardware Support: Install, configure, and maintain hardware including desktops, laptops, printers, and other peripherals.

• End-User Support: Provide deskside assistance for technical issues, ensuring timely resolution and minimal disruption.
• Device Management: Perform software installation and updates on end-user devices, ensuring compliance with company standards.
• Troubleshooting: Diagnose and resolve hardware and software issues in person and remotely, escalating as necessary.
• User Training: Assist users in understanding new technologies and troubleshooting common IT problems.
• Travel & Logistics: Visit multiple office locations (Leeds/Pudsey) to provide onsite support as needed.
• Documentation: Maintain accurate records of support requests and resolutions, contributing to knowledge bases.
• Collaboration: Work with IT teams to ensure cohesive service delivery and support for larger IT projects.

• Relevant certifications (e.g., CompTIA A+, ITIL Foundation) are desirable.
• Proven experience in hardware support or similar roles.
• Valid driving license and ability to travel to various office locations.

• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Private medical insurance

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK's leader in tech-enabled business mobility, we go the extra mile to deliver cutting-edge solutions that drive real impact. We're looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results - because at Nexus, we lead by example, push boundaries, and succeed together. Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category. At Nexus, we're always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop. This attitude drives everything we do - for our customers, our people and our suppliers - and is grounded in the synergy of four core values. * Never stop evolving * Never stop anticipating * Never stop committing * Never stop collaborating