Helpdesk and Desktop Support Analyst
Role details
Job location
Tech stack
Job description
Our Client a retail bank ? based in the City London ? is looking to recruit Helpdesk and Desktop Support Analyst with 4 to 5 years proven experience.
Responsible for the full range of user support, including desktop and peripheral hardware support, application support, network connectivity and remote connectivity. Remote and telephone support of mobile/European users will also be required.
-Work within the Service Desk team in supporting and delivering all aspect of services
-1/2 line support (capable of root cause analysis)
-Remote branch support using Remote Assistance
-Active Directory user starter/leaver process
-Customer facing, support of internal banking staff, VIPs
-Maintenance and support of desktops, laptops, Blackberry?s
-SLA targets
-Ad-hoc project involvement
Requirements
Ideally with experience of supporting desktop platforms for banking environments
-Experience in operational deployments. Desktop, operating system refresh cycle
-Service Desk ticket software
-Market data products
-ITIL, Microsoft certifications advantageous
-Maintains industry recognised skills through training or self-study methods
Technical Skills
-Supporting Microsoft operating systems, office suite
-TCP/IP, basic networking skills
-Root cause analysis and remediation
Technologies
-Windows 7
-Office 2013
-Xenapp published applications, support
-Desktop hardware, laptops, Blackberry?s deployments
Citrix
Benefits & conditions
The salary for this role will be in the range £40K - £55K plus benefits.
The Client is based in the City close to Liverpool Street and Bank stations.
The role will require you to be in the office 3 days a week for the time being and fulltime in the office at some point in the future.
