Information Technology Support Engineer

We're looking for a part-time IT Support Engineer to join our technology team and support the day-to-day running of our internal systems and infrastructure. This is a hands-on role, providing day-to-day support, troubleshooting, and assisting with system updates, security checks, and data integrity. This role reports to the Information Technology Manager., Infrastructure and Systems Administration

• Assist with the administration and support of Microsoft 365 services
• Manage user accounts, licenses, and MFA using Azure AD / Entra ID
• Support onboarding/offboarding, device setup, and endpoint compliance
• Assist with regular audits and reviews of access permissions and group policies

Systems and Data Support

• Support our Dynamics 365 CRM environment - maintaining data quality, user access, and integrations
• Run ad hoc data extracts and contribute to reporting projects
• Assist with testing and documenting changes to fields, forms, or workflows
• Work with internal teams and external partners to troubleshoot system-related issues

Security and Compliance

• Monitor antivirus, update compliance, and endpoint protection
• Support compliance checks (e.g. GDPR, retention schedules, backups)
• Help maintain business continuity documentation and support disaster recovery readiness
• Support implementation of best practices aligned to Cyber Essentials/ISO Standards

Do you have experience in Software troubleshooting?, Do you have a Bachelor's degree?, * Relevant IT certification (e.g. CompTIA A+, Microsoft Fundamentals such as AZ-900, MS-900, or SC-900) or an undergraduate degree in IT, Computer Science, or related discipline. Equivalent practical experience will also be considered.

• Experience with administration and support of Microsoft 365 / Microsoft cloud services
• Strong troubleshooting skills across hardware, software, and user support in a hybrid or remote environment
• Understanding of security fundamentals and device management tools

Desirable

• Exposure to Microsoft Dynamics 365 (model-driven apps, forms, fields, permissions)
• Awareness of GDPR, data protection practices, or standards such as ISO/Cyber Essentials
• Familiarity with license management processes and Microsoft Administration configuration
• Interest in automation or data tools such as Power Platform (Power Automate, Power BI)
• Experience liaising with external IT vendors or support providers

• Additional leave
• Employee discount
• Flexitime
• Paid volunteer time
• Work from home

Application question(s):

• Are you comfortable with and confident in performing all of the key responsibilities outlined in the job description above?
• This role is for 21 hours per week, so the actual salary will be pro-rated accordingly. Are you happy with this arrangement?
• This is a hybrid, part-time position, requiring an average commitment of one day per week at our City of London office. Would you be comfortable with this working arrangement?

We're IPSE, the UK's only not-for-profit association dedicated to representing and supporting the self-employed. For over 25 years, we have offered a unique blend of resources, benefits, advocacy, and a community-led approach to make a genuine difference to the lives of the self-employed. We listen and are led by the needs of our members, always placing value before profit. Our team provides expertise, campaigns with authority, and celebrates success. Think of us as an extension of your business, always accessible and ready to assist in solving problems and mastering skills.