IT Assistant

We are seeking a proactive and technically skilled IT Assistant to join our dedicated team and support the smooth running of IT services across the school. This is a 6-month temporary position to provide cover during staff leave.

The successful candidate will play an important role in maintaining our IT systems, providing day-to-day technical support to staff and students, and helping ensure that teaching and learning are fully supported by reliable technology., * Provide first-line technical support for hardware, software, and network issues.

• Assist in maintaining school IT systems, including user accounts, printers, and classroom equipment.
• Support teachers and administrative staff with technical queries and setup of devices.
• Help manage and update inventory of IT equipment.
• Ensure safe and responsible use of IT resources in line with school policies.
• Escalate complex technical issues to the IT Manager or external support providers as required.
• Ensure the smooth running of communications, Internet, WiFi and telephony services

Do you have experience in IT support?, * Strong attention to detail and problem-solving ability.

• Strong IT skills with experience supporting Windows.
• Good understanding of basic networking, troubleshooting, and device management.
• Excellent communication and interpersonal skills, with a helpful and patient manner.
• Ability to prioritise tasks and manage time effectively in a busy environment.
• Ability to work both independently and collaboratively within a team.

Desirable Criteria

• Ability to quickly troubleshoot common IT issues
• Willingness to learn and support a range of systems and devices
• Previous experience working in a school, college, or similar educational environment.
• Experience with School management systems such as Engage, iSams etc.
• Experience working with Meraki Networking
• Familiarity with safeguarding and data protection (GDPR) principles.
• Knowledge of classroom technology such as interactive whiteboards, projectors, and tablets.
• Experience with Google Workspace for Education.
• Relevant IT qualifications (e.g., CompTIA A+, Microsoft Certified Fundamentals).
• An interest in supporting technology-based learning initiatives.