ICT Analyst
Role details
Job location
Tech stack
Job description
Job Summary Are you an experienced ICT Support Analyst or IT Infrastructure Specialist looking for a secure, long-term career in the public sector? Invest NI is hiring a permanent ICT Analyst to join their Customer Services Team, supporting around 750 users across Northern Ireland and international offices.
This is a fantastic opportunity to work in a hybrid IT support role with exposure to Windows environments, Active Directory, Entra ID, SCCM/Intune, and network troubleshooting. You'll lead on technical escalations, mentor junior staff, and manage ICT projects from start to finish.
Location: Belfast City Centre (Hybrid Working Available) Salary: Circa £41,000+ per annum Hours: 37 hours/week, Monday-Friday Contract: Permanent, Full-Time Client: Invest Northern Ireland - Corporate Services Team (CST) Closing Date: Friday 21st November 2025 at 12 noon GMT
️ Key Responsibilities
- Provide 1st and 2nd line support across software, hardware, and network infrastructure
- Troubleshoot Windows 10/11 desktop environments
- Manage Active Directory and Entra ID
- Deploy and patch devices using SCCM / Intune
- Lead ICT projects including mobile device management and procurement
- Support VOIP and Teams Calling systems
- Create user guides and contribute to knowledge base
- Mentor service desk staff and improve customer service delivery
Essential Skills & Experience
- Proven experience in ICT support across software, hardware, and networks
- Strong knowledge of Windows desktop environments
- Experience with Active Directory / Entra ID
- Familiarity with SCCM / Intune for automated deployments
- Ability to manage technical escalations and lead ICT projects
- Excellent communication and customer service skills
Benefits
- Salary: £37,694 - £38,880 + £3,713 ICT Allowance
- Public sector pension scheme
- 25 days annual leave + 12 public/privilege holidays
- Flexitime and hybrid working options
- Wellness initiatives and Employee Assistance Programme
- Inclusive workplace with active employee networks
- Learning and development support
How to Apply
This role requires a completed application form - CVs alone will not be accepted. Click Apply Now to share your CV and we'll send you the application pack. Deadline for completed forms: Friday 21st November at 12 noon GMT.
Keywords for SEO
ICT Analyst, IT Support, Infrastructure Analyst, Windows Support, SCCM, Intune, Active Directory, Entra ID, Public Sector IT Jobs, Belfast IT Jobs, Hybrid IT Jobs, Permanent IT Role, Service Desk Analyst, Technical Support, Network Support, VOIP, Teams Calling, Civil Service Jobs NI
#4742364 - Gemma
Requirements
- Proven experience in ICT support across software, hardware, and networks
- Strong knowledge of Windows desktop environments
- Experience with Active Directory / Entra ID
- Familiarity with SCCM / Intune for automated deployments
- Ability to manage technical escalations and lead ICT projects
- Excellent communication and customer service skills
Benefits & conditions
- Salary: £37,694 - £38,880 + £3,713 ICT Allowance
- Public sector pension scheme
- 25 days annual leave + 12 public/privilege holidays
- Flexitime and hybrid working options
- Wellness initiatives and Employee Assistance Programme
- Inclusive workplace with active employee networks
- Learning and development support
