ICT Analyst

Are you an experienced ICT Support Analyst or IT Infrastructure Specialist looking for a secure, long-term career in the public sector? Invest NI is hiring a permanent ICT Analyst to join their Customer Services Team, supporting around 750 users across Northern Ireland and international offices.

This is a fantastic opportunity to work in a hybrid IT support role with exposure to Windows environments, Active Directory, Entra ID, SCCM/Intune, and network troubleshooting. You'll lead on technical escalations, mentor junior staff, and manage ICT projects from start to finish., * Provide 1st and 2nd line support across software, hardware, and network infrastructure

• Troubleshoot Windows 10/11 desktop environments
• Manage Active Directory and Entra ID
• Deploy and patch devices using SCCM / Intune
• Lead ICT projects including mobile device management and procurement
• Support VOIP and Teams Calling systems
• Create user guides and contribute to knowledge base
• Mentor service desk staff and improve customer service delivery

• Proven experience in ICT support across software, hardware, and networks
• Strong knowledge of Windows desktop environments
• Experience with Active Directory / Entra ID
• Familiarity with SCCM / Intune for automated deployments
• Ability to manage technical escalations and lead ICT projects
• Excellent communication and customer service skills

• Salary: £37,694 - £38,880 + £3,713 ICT Allowance
• Public sector pension scheme
• 25 days annual leave + 12 public/privilege holidays
• Flexitime and hybrid working options
• Wellness initiatives and Employee Assistance Programme
• Inclusive workplace with active employee networks
• Learning and development support, 41000