Enterprise Services Support Analyst

Troubleshoot hardware and software issues for our 1000 colleagues over multiple sites.

• Respond to support requests deskside, by phone, email & instant message within service level targets.
• Appropriately document all activity for support requests.
• Document fixes in the knowledge base.
• Procure new desktops, laptops, phones, tablets & accessories.
• Lead projects to improve the quality of our workplace technology services.
• Proactively improve processes, software, systems and automate common activities.
• Ensure that standards/processes are followed and write relevant documentation.
• Ensure that tasks are completed to a high standard and according to service level targets.
• Assist 3rd line support teams to resolve issues.
• Work across an exciting variety of systems, including Windows, Mac, iOS, Android, Office365, Conference Room Systems & Voice Systems

Do you have experience in iOS?, We've carved a meerkat-shaped niche and we're looking for ambitious, curious thinkers who thrive in a fast-moving, high-impact environment. If you love accountability, embrace challenge, and want to make a real difference, you'll fit right in., Strong experience of windows, mac, iOS & Android

• Strong experience of Active Directory, Office 365 & MDM
• Strong experience of operational support direct to customers
• Strong communication and collaboration skills
• Good experience of providing/training to customers
• Good experience of collaborating to resolve re-occurring issues
• Good experience using automation to resolve repetitive tasks
• Passionate about great customer outcomes
• Experience supporting Senior Management & C-Suite

We're a business built for pace and performance. Here, you'll be encouraged to think differently, act boldly, and deliver brilliantly in a culture that values results and rewards progress. We believe diverse teams make better decisions, and we're committed to creating an inclusive workplace where everyone feels empowered to grow, contribute, and thrive. If you're ready to stretch yourself, raise the bar, and grow with a team that's serious about performance, innovation, and purpose, we'd love to hear from you.