IT Team Leader - Managed Service Provider (MSP)

We're looking for an experienced IT Team Lead to oversee our UK technical team, ensuring the smooth day-to-day delivery of IT support and managed services. You'll be both hands-on technically and responsible for mentoring and managing a small team of engineers, driving performance, documentation standards, and client satisfaction., * Lead and support a team of 1st-3rd line engineers, providing guidance and escalation support.

• Ensure timely resolution of client issues via our helpdesk system and uphold SLA commitments.
• Manage resource allocation, workload distribution, and ticket prioritisation.
• Drive best practices in documentation, troubleshooting, and communication.
• Provide mentorship and ongoing technical development for team members.
• Collaborate with management to improve operational efficiency and client service quality.
• Participate in client meetings where needed to discuss performance, projects, or escalations.
• Maintain hands-on involvement in complex technical issues and project delivery.

Do you have experience in Microsoft Windows Server?, * Proven experience within an MSP or fast-paced IT support environment.

• Strong technical background in Microsoft 365, Windows Server, networking, and remote support tools.
• Excellent communication and leadership skills with a proactive, solutions-driven mindset.
• Able to balance team leadership with hands-on technical work.
• Organised, dependable, and focused on client experience and service quality.
• Experience with Autotask PSA or similar ticketing platforms.
• Exposure to cloud and cybersecurity solutions (Azure AD, Intune, endpoint security, etc.).
• Relevant industry certifications (Microsoft, CompTIA, ITIL)., * Managing an IT Team: 3 years (preferred)
• Autotask - Ticketing PSA: 3 years (preferred)
• Managed Service Provider (MSP): 3 years (required)

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Work from home

Dasuni Limited is a well-established Managed Service Provider founded in 2005, delivering high-quality IT support and infrastructure management services to clients in the UK and the US. We pride ourselves on strong client relationships, technical excellence, and a collaborative team culture.