Support Analyst

Unisys is seeking a Support Analyst to work as part of a large development team supporting some of our most prestigious Public Sector clients in the UK and Europe.

This role will offer the successful candidate the opportunity to support a diverse range of mission critical applications which are at the core of Justice, Law Enforcement and Border Security agencies within the UK.

As a Support Analyst attached to our Services organisation, you will play a key role in investigating and resolving application and system issues across a diverse range of solutions.

What you'll do:

Deliver the service during extended business hours. Currently Monday to Friday 08:00-18:00.

Monitor the operation dashboards for alerts and service issues

Monitor and answer the main phone during duty hours (on a rota) take ownership or assign incidents to available team members

Record incidents in the ITSM tool, investigate issues, raise problems and defect records where required

Take ownership of incidents and service requests, ensure they are resolved within SLA

Develop workaround/data correction as appropriate and communicate to the client

Understand severity of issues and escalate to management as appropriate, Provide on-site services to clients on an ad-hoc basis, such as installation, training and testing, Candidates must be eligible for, and will be required to obtain and maintain, SC clearance for this post. Additional and higher level of clearance may be required. Already having clearance is advantageous.

Candidates must be eligible for, and will be required to obtain, Security Clearance for this post - you will need to be a British Passport holder, and a resident of the UK for the past 3 years (al ready having clearance is advantageous)., * Quality and Customer-first mind set

• Analytical and problem-solving capabilities

• Demonstrate competent IT literacy around bespoke applications, operations and service desk activities.

• Familiar with concepts of, and have basic skills in, operating system platforms such as Linux and Windows

• Experience with Support tools such as ServiceNow or Remedy

• Familiar with concepts of, and have basic skills in, databases such as SQL Server, Oracle or PostgresSQL

• Excellent written and oral communication skills

• Initiative/task ownership and ability to manage time effectively across multiple tasks

• Experience working in complex systems environment

• Ability to follow standard processes & procedures

• ITIL Foundation certification

• Enjoys working within and across teams including client and business teams

At Unisys, we are dedicated to building high-performance, secure digital solutions that drive innovation and transformation for our clients. With a legacy of over a century in technology leadership, we empower businesses and governments around the world to achieve new levels of efficiency, security, and customer satisfaction. Our team thrives on solving complex challenges with cutting-edge technologies, and we are proud to be a trusted partner to some of the world's most respected organizations.