IT Helpdesk Support Engineer

• 1st Line Support: Act as the first point of contact for IT issues via calls, emails, or ticketing systems.
• Troubleshooting Technical Issues: Diagnose and resolve hardware, software, and network problems.
• On-site and Remote Support: Provide effective IT support both remotely and in person at client locations.
• System Maintenance: Monitor and maintain IT systems to ensure consistent performance.
• User Management: Manage user accounts, access levels, and password resets.
• Installations and Configuration: Set up software, hardware, and systems for new users or clients.
• Documentation: Log all incidents and resolutions, update internal knowledge bases.
• Training and Support: Help users navigate IT systems and follow best practices.
• Escalation: Refer unresolved or complex issues to higher-level engineers.
• Monitoring: Proactively identify and address potential system issues.
• Security Support: Assist with antivirus software, firewall management, and overall IT security best practices.

Do you have a valid Driving Licence license?, Do you have experience in Technical support?, We're looking for an enthusiastic IT Helpdesk Support Engineer to join our team. This role is perfect for someone who's passionate about technology, enjoys problem-solving, and thrives in a varied work environment that includes both remote and on-site support., * GCSEs (or equivalent) in English and Maths

• 1st line support experience in a professional setting
• Proven troubleshooting experience across hardware/software/network
• Strong understanding of Windows OS and Microsoft 365
• Basic networking knowledge (e.g., TCP/IP, DHCP, DNS)
• Experience with ticketing systems
• A full UK driving licence (for on-site support visits) with access to your own vehicle
• Excellent communication and customer service skills
• Logical thinker and effective problem-solver
• Reliable, proactive, and self-motivated
• Team player with a flexible, adaptable approach
• Ability to prioritise and manage multiple tasks under pressure

It's a bonus if you have:

• Relevant IT certifications (e.g., CompTIA A+, Microsoft, ITIL)
• Experience working in a Managed Service Provider (MSP) environment
• Previous experience providing on-site support
• Familiarity with macOS or Linux operating systems
• Knowledge of Active Directory and group policy
• Awareness of cybersecurity principles and tools
• Keen interest in new technologies and continual professional development
• Programming interest or experience for maintaining internal tools

If you think you might be right for this role, we'd love to hear from you!

Please note: you'll be required to visit clients on-site, so you'll need a full UK driving licence and access to your own vehicle., * GCSE or equivalent (required)

Experience:

• IT support: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• Fluent English (required)

Pulled from the full job description

• Sick pay
• Free parking
• Company pension
• Casual dress
• Work from home
• Company events
• On-site parking, * Hybrid working: Work in our office in Harlow, from your home, or at client locations
• 36 days' holiday (inclusive of public and bank holidays)
• 5% employer pension contribution
• A fast-paced, collaborative work culture with room to grow
• Ongoing learning and training opportunities
• Exposure to a wide range of systems and client environments, Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site parking
• Sick pay
• Work from home

At Kyte IT, we're not just growing. We're evolving, and we want you to be part of that journey. Whether you're searching for IT jobs that challenge your skills, entry level IT jobs that help you take your first step into tech, or remote IT jobs that give you flexibility, Kyte IT has the opportunities to match your ambitions. We've built a strong reputation for delivering innovative IT support with a people-first approach. And our expansion means we're on the lookout for passionate individuals ready to make an impact. From hands-on problem solving to developing your technical expertise, our roles are designed to give you the chance to grow while contributing to real-world digital solutions. At Kyte, adaptability and collaboration are at the heart of everything we do. We offer an environment where no two days are the same, your growth is encouraged, and your contributions matter. So, whether you're exploring IT jobs to advance your career, considering entry level IT jobs to kick-start your journey, or looking for the freedom of remote IT jobs, you'll find your place here.