2nd Line IT Support Analyst

You will:

• Deliver high-quality 2nd line support across Windows, Microsoft 365, Intune, AD, networking and cloud services
• Take full ownership of escalations from investigation through to resolution
• Work directly with senior engineers on security, automation, and architectural initiatives
• Support technical projects including system rollouts, device management, and automation deployments
• Monitor and maintain client environments to ensure stability and security
• Communicate clearly with both technical and non-technical users
• Produce accurate documentation and follow established processes

This is an in-person role with significant interaction with senior engineers - ideal for someone serious about progressing their career in a structured, professional environment.

Do you have experience in Windows?, We are seeking a highly capable and experienced 2nd Line Support Analyst who can operate confidently, independently, and to a high technical standard. This is not an entry-level position. Only candidates with proven, advanced 2nd line capability and strong troubleshooting depth will be considered., To be considered, you must already have:

• Minimum 2 years recent 2nd line experience, ideally within an MSP or multi-site environment
• Proven track record of handling complex technical issues independently
• Strong working knowledge of:
• Windows 10/11
• Microsoft 365 Admin
• Active Directory
• Intune (policies, compliance, device management)
• Experience with security principles, alert triage, and system hardening
• Excellent diagnostic ability and a methodical, structured approach to troubleshooting
• Evidence of being a fast learner with strong technical curiosity and the ability to absorb new technologies rapidly

If these criteria are not met, applications will not be progressed.

Preferred Experience (Advantageous)

• Previous involvement in automation, scripting, or AI tooling
• Experience supporting cloud transformations or infrastructure projects
• Familiarity with security tooling or SOC processes
• Professional certifications (Microsoft, security, cloud)

Pulled from the full job description

• Free parking
• Company pension
• Casual dress
• Company events
• Transport links
• On-site parking, * £35,000-£40,000 starting salary depending on experience
• 20 days holiday + bank holidays
• Company pension
• Mentorship from senior technical leaders
• Exposure to advanced infrastructure, cybersecurity solutions, and modern automation tooling
• Casual dress, team environment, on-site parking