Fleet Support Technician

We're looking for a proactive and safety-focused Fleet Support Technician to join our Fleet Control team. In this critical support role, you'll be the first point of contact for Drivers reporting train faults, working quickly to resolve issues and minimise disruption to our services. Your ability to manage incidents efficient. Key Responsibilities

• Raise accurate work orders for all defects, detailing the fault, attempted mitigations, and outcomes in line with the Fleet Support Technician Workflow policy.

• Coordinate technical support from third parties, including Technical On-Call and the Train Maintenance Provider (TMP).

• Maintain accurate and complete data entry in the Asset Management System and monitor shared inboxes for timely fault reporting.

• Identify and record repeat defects, and escalate potential safety-related incidents in line with RM/RT8250 and internal policies.

• Utilise the Decision Support Tool for fault management, raising change requests where no mitigation procedure exists.

• Monitor real-time remote train data to detect faults, working closely with Remote Performance Support Managers (RPSMs)., At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on. Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Do you have experience in Microsoft Word?, * HNC/HND (or equivalent) qualification in an engineering-related discipline, with 5+ years' experience in engineering or rolling stock.

• The candidate should have effective IT skills, including proficiency in Microsoft Excel and Word.
• Safety aware, with an understanding of safety management processes and the ability to identify and assess potential risks.
• Candidates will be subject to a Right to Work check & DBS check for this position., * Have a friendly, approachable demeanor with the ability to communicate effectively
• We are looking for someone eager to learn, an effective presenter and communicator, capable of writing code, scripts, processes and procedures. Basic understanding of engineering principles and operational railway knowledge is also required.
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a "can-do" attitude and enjoy working as part of a team
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• Be an ambitious systems thinker with the ability to streamline processes and information.

Pulled from the full job description

• Free or subsidised travel
• Employee discount
• Company pension
• Cycle to work scheme
• Free flu jabs, * Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The new Greater Anglia franchise began operating on 16 October 2016. We provide intercity, commuter and rural services throughout Essex, Suffolk, Norfolk, Cambridgeshire and Hertfordshire, including the Stansted Express service. We're responsible for over 3,000 employees, operate 1,300 train services per day and we're at 133 stations. Greater Anglia is transforming the railway in East Anglia. We're replacing every single train with brand new trains with air conditioning, plug and USB points and fast free wifi, which started to come into service during 2019. We're introducing better timetables with more frequent services and more peak-time seats into London.   If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.