Helpdesk Operator

Reporting to the Technical Services Manager, this is a key role as the Technical Services Helpdesk is the hub of communication for the reporting and monitoring of accommodation faults and issues., Your role will involve handling requests via phone and the fault reporting system from guests or colleagues relating to faults / issues with accommodation. You will then liaise with the relevant department to allocate jobs to the Technicians or Housekeepers and update the system accordingly.

Do you have experience in Communication skills?, The successful candidate will be able to control busy workloads and plan and organise works throughout the day keeping a level head, especially when dealing directly with a guest., * You should be a competent user of PC applications, including Word, Excel and Email

• Excellent communication skills in order to liaise with Contractors, Guests and Staff effectively and in a friendly manner
• Ability to perform under pressure

Desirable requirements:

• A Health and Safety qualification and background

Pulled from the full job description

• Employee discount
• Employee assistance programme
• Company pension, Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:
• Colleague Bonus Scheme
• Pension Scheme with Life Assurance
• Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
• Free use of our leisure facilities
• Discounted Center Parcs breaks
• 20% discount in our restaurant and retail outlets
• Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
• An Employee Assistance Program - providing support on financial, health and legal matters
• Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications