Helpdesk Operator

You'll be the first point of contact for all service requests and queries, ensuring they are logged accurately and passed to the correct teams for action. This involves:

• Logging, prioritising, and tracking service requests and incidents.
• Providing exceptional customer service via phone and email.
• Managing and updating data within our systems.

• ESSENTIAL: Significant previous experience working in a busy helpdesk or similar service environment.
• ESSENTIAL: Proven working knowledge and experience with the CAFM system Maximo.
• Excellent communication and organisational skills.
• A professional, friendly, and methodical approach to problem-solving.

This is a fantastic opportunity to secure a predictable, daytime schedule (Mon-Fri) that offers a great work-life balance without sacrificing your experience.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.