E-commerce Executive

Marketplace Management

• Oversee daily operations across Amazon UK Seller Central, Wayfair, and other UK ecommerce platforms.
• Maintain accurate and up-to-date product listings, pricing, and inventory levels.
• Plan and execute marketplace advertising campaigns such as Amazon PPC and Wayfair Sponsored Products.
• Monitor performance, adjust bids and budgets, and support seasonal promotions and deals.

Listing Creation & Optimization

• Write and upload SEO-friendly product content including titles, bullet points, descriptions, keywords, images, and enhanced content.
• Optimize listings to improve search visibility and conversion rates.

Order & Inventory Coordination

• Monitor stock levels and coordinate replenishment with warehouses and logistics partners.
• Manage fulfilment processes (FBA/FBM) and ensure timely processing of orders, returns, and refunds.
• Customer Service - responding promptly and professionally to customer enquiries, reviews, and escalations.
• Resolving issues relating to orders, product information, shipping, and returns to maintain high satisfaction.

Analytics & Reporting

• Analyse sales data, traffic metrics, keywords, and competitor activity.
• Prepare regular performance reports with insights and recommendations for growth.

Compliance & Policy Adherence

• Ensure product listings comply with platform policies and UK/EU regulations (product safety, packaging, VAT, etc.).
• Stay informed about marketplace updates and best practices.

Cross-Functional Collaboration

• Work closely with design, marketing, operations, and customer service teams to ensure consistent product presentation and smooth fulfilment.

• 2+ years managing products on Amazon Seller Central.
• Hands-on experience with Wayfair or similar UK marketplaces.
• Familiarity with keyword research, listing tools, and catalogue management.
• Good understanding of SEO, paid advertising, and conversion optimisation.
• Ability to write compelling, benefit-driven product copy.

Data & Analytical Skills

• Comfortable using Excel/Google Sheets and marketplace dashboards.
• Experience with ecommerce software or reporting tools (e.g., Junglescout, Shopify) is a plus.

Organisational & Communication Skills

• Strong attention to detail and ability to manage multiple SKUs and projects.

• Experience in inventory planning or operations coordination is beneficial.

• Excellent written and verbal communication skills.

• Ability to work effectively with internal teams and external partners.

• Proactive, resourceful, and adaptable to changes in marketplace algorithms, policies, and customer expectations.

Preferred

• Knowledge of UK/EU consumer regulations and VAT.
• Experience with FBA/FBM fulfilment, EDI integrations, or multichannel listing tools.
• Background in home goods or lifestyle products.

• Be part of a passionate, collaborative team creating beautiful and practical home products.

• Enjoy autonomy, creativity, and the chance to make a direct impact on ecommerce growth.

• Access opportunities for development across multiple online sales channels.

• Competitive salary

• Fully expensed company car

• 25 days annual holiday

• Monday to Friday - 37 hours per week

• Hybrid role with a mix of site-based and home working.

Sue Ross Recruitment are working on behalf of our client, a leading international housewares brand is expanding its online presence and seeking a motivated E-commerce Executive to manage and grow its business across major UK marketplaces such as Amazon and Wayfair. This is an exciting opportunity for a driven individual with strong marketplace management experience to play a key role in developing a fast-growing digital sales channel.