Customer Hire Desk Administrator

• Handling a high volume of inbound calls from customers and suppliers regarding hire enquiries, service requests, and general queries
• Responding promptly to incoming emails, ensuring accurate and timely communication
• Logging and processing on-hire and off-hire requests using internal systems
• Maintaining accurate and up-to-date hire records and customer databases
• Producing reports and inputting data accurately into internal systems
• Checking that actions have been completed and following up where required
• Assisting the manager with KPI reporting and other administration as needed
• Managing day-to-day administrative tasks such as scheduling, document handling, and data entry
• Liaising with internal departments to coordinate deliveries, collections, and service requirements
• Assisting with resolving customer issues in a professional and efficient manner
• Ensuring all documentation and processes are completed to a high standard
• Supporting the team in maintaining an organised and responsive hire desk function

Do you have experience in Sales administration?, * Previous experience in a hire desk, plant hire, or equipment rental environment is desirable

• Strong administration skills with excellent attention to detail
• Confident handling high call volumes and managing multiple priorities
• Strong communication and organisational abilities
• Proficient in data entry, reporting, and using internal systems
• Ability to prioritise workload and meet deadlines in a fast-paced office environment
• Proactive, adaptable, and a strong team player

An excellent opportunity has arisen for a Customer Hire Desk Administrator to join a busy and fast-paced team based in Preston. This is a temporary position with the potential to become permanent, offering a competitive salary and the chance to work within a well-established business in the hire industry.