Junior IT Support Technician

We are seeking a motivated Junior IT Technician to join our dynamic IT support team in a new start up not for profit ticketing platform.

Think Fatsoma, Eventbrite, Design My Night, Shoobs, Ticketmaster, Skiddle etc etc.......

The ticketing platform has been in development for a number of months since February, however, our initial coder that has been managing the project has had numerous set backs and the project was paused whilst we focused on other primary projects however they have now concluded and we are looking to restart this project as soon as possible.

Your role will be to take charge of the platforms functions (it's a brand new platform) and help it to grow and evolve the functions that have been pre built, fixing bugs and shortcut issues to ensure it's functional to a minimum operating level.

This is the perfect role for someone with a genuine interest in technology, growth and building code/moving things from one place and getting things to the finish line.

This is a career opportunity and the perfect role for long term growth and stability in a growing sector with huge growth potentials., * Manage help desk tickets using ServiceNow, Jira, or BMC Remedy to ensure timely resolution of user issues.

• Perform routine software updates, system backups, and hardware maintenance to optimise performance.
• Collaborate with senior technicians on network security measures such as firewall configuration and TCP monitoring.
• Support the setup and configuration of computer hardware and peripherals for staff members.
• Maintain documentation of technical procedures and user guides to enhance team knowledge base.
• Communicate effectively with users to provide excellent customer service and technical assistance.

Do you have experience in Technical support?, * Have a background in the world of ticketing platforms

• Have a background with coding and using various hosting servers to ensure the platform remains active for people to list events and purchase tickets as much as possible without service interruptions.
• Knowledge of Active Directory management and user account administration.
• Exposure to software troubleshooting techniques for common issues related to hardware or applications.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Previous experience in help desk or IT support roles is advantageous but not mandatory; relevant training will be provided for suitable candidates eager to learn. This role is perfect for aspiring IT professionals committed to delivering high-quality technical support while expanding their expertise in diverse IT environments.

WHAT YOU WILL DO TO SUMMARISE:

Come in and immerse yourself within the platform, working with the previous team to test where we are and decide whats needed to take things to the next level before the platform opens to promotors and ticket purchasers.

A good understanding of finance, systems and the world of events/ticketing platforms is also a great benefit.

We want someone who is gifted and wants an opportunity to immerse themselves within the project to help take something in it's raw format, mould it to what we need it to be and then grow with it as it goes to market.