Learner Systems Support Administrator

Are you a detail-driven administrator who loves keeping digital systems running smoothly? Do you enjoy solving problems, managing data, and making sure everything behind the scenes just works?

Impact Futures Group is looking for a detail-oriented and proactive Learner Systems Support Administrator to join our Operations team!

This is a remote role with occasional travelling for meetings., The Learner Systems Support Administrator ensures the accurate, secure, and efficient operation of digital learning systems that underpin the apprenticeship programme. Working primarily with Aptem and related platforms, the postholder is responsible for maintaining system configuration, managing user accounts and permissions, and ensuring data integrity and compliance. This role focuses on operational administration, supporting staff and processes to enable seamless learner management and reporting. The role will involve:

• Administer and maintain Aptem and other digital learning systems, managing user accounts, permissions, and settings.
• Monitor system performance, troubleshoot issues, and liaise with suppliers to ensure timely resolutions.
• Set up new user accounts, deactivate leavers, and manage role-based access across systems.
• Ensure all learner and staff data meets ESFA, GDPR, and safeguarding requirements.
• Conduct regular data audits and support internal and external audits as needed.
• Prepare and maintain accurate system records, reports, and documentation.
• Support process improvements and contribute to projects that enhance data workflows and system efficiency.

Do you have experience in System administration?, * Experience in system administration, user account management, or digital platform operations (experience with Aptem or similar platforms preferred).

• Strong attention to detail and commitment to data accuracy and compliance.
• Ability to manage multiple administrative tasks and priorities effectively.
• Good understanding of GDPR, safeguarding, and data protection requirements.
• Clear communication skills, particularly in providing accurate system information to colleagues and management.

Desirable:

• Experience in an apprenticeship, further education, or training provider environment.
• Knowledge of ESFA funding rules, ILR data, and reporting requirements.
• Familiarity with reporting tools such as Excel or Power BI.
• Understanding of system configuration, permissions hierarchies, and audit processes.

• 25 days holiday plus public and bank holidays
• 3 additional days of paid leave for Christmas Shut down
• Buy an additional 5 days annual leave
• Birthday day off
• Wellbeing day
• Volunteer day
• Enhanced Sick Pay
• BUPA Healthcare Cashback plan
• Enhanced Maternity paid leave
• Enhanced Paternity paid leave
• Grandparent paid leave
• Bereavement paid leave
• Life Assurance
• Refer a friend bonus
• Tastecard
• Bluecrest Wellness
• Electric car vehicle scheme
• 3% pension contribution using pension provider NEST
• Shopping discount & cash back platform
• Employee Financial Wellbeing support
• Employee Assistance Helpline
• Company events and social gatherings
• Appreciation gifts

* Impact Futures and The Childcare Company are some of the UK's largest independently owned training providers, delivering apprenticeships and vocational qualifications. * We have been awarded a prestigious 2-star accreditation for been an outstanding company to work for. * Our expertise is underpinned by our Ofsted Grade 2 'Good' accreditation, and learner-centric delivery is at the heart of our continual operational evolution to ensure our learners receive an outstanding learning journey.