Applications Support Engineer

We're working with a well-established, high-growth organisation that's investing heavily in their internal technology function. With new projects landing and a major upgrade roadmap ahead, the team is now looking for an Application Support Analyst who wants responsibility, progression, and the chance to truly own the platforms they support.

What You'll Be Doing

• Providing 2nd/3rd line support across key business applications
• Investigating incidents, diagnosing root cause, and delivering permanent fixes
• Working closely with vendors, product teams, and internal stakeholders
• Supporting release cycles, upgrades, patches, and deployments
• Producing documentation, knowledge articles, and training materials
• Getting involved in enhancement work, integrations, and system improvements
• Continuous improvement of system performance and stability

Tech You'll Work With

(Not all required - but exposure to any is beneficial)

• SQL (queries, debugging, optimisation)
• APIs, integrations, data flows
• Windows Server / IIS
• ERP, CRM, HRIS or bespoke business systems
• PowerShell / automation
• Monitoring & alerting tools
• ITIL processes

If you've ever been the person who "gets" how applications behave behind the scenes - you'll fit in perfectly here.

Why This Role Is Desirable

• Real ownership of the applications - not just ticket-chasing
• Progression into Systems Analyst, Product Support, or Development
• Hybrid working with genuine flexibility
• Mentorship from senior engineers and product specialists
• Exposure to major upgrades, cloud projects, and modernisation work
• A supportive team that actually invests in training and certifications

• Experience in Application Support (2nd or 3rd line level)
• Confidence with SQL querying and troubleshooting
• Strong communication with both technical and non-technical users
• Curiosity - someone who enjoys understanding how systems work
• A mindset focused on improvement, not reactive firefighting