2nd Line Desktop Engineer

Khuda Technology is seeking a skilled 2nd Line Desktop Engineer to join our clients team on a 3-month contract based onsite in Carlisle. The role involves providing hands-on technical support, with a strong focus on rebuilding and configuring laptops, troubleshooting hardware and software issues, and supporting general desktop management., * Provide 2nd line technical support for end users, resolving escalated incidents and service requests.

• Rebuild, configure, and deploy laptops and desktops to company standards.
• Perform hardware diagnostics, repairs, and upgrades as required.
• Assist with software installations, updates, and general device management.
• Maintain accurate records of work carried out, including asset tracking and documentation.
• Collaborate closely with the wider IT team to ensure efficient issue resolution and service delivery.

• Proven experience in a 2nd Line Desktop Support or similar IT support role.
• Strong hands-on experience rebuilding and configuring laptops/desktops.
• Good knowledge of Windows 10/11 environments.
• Familiarity with general desktop management and basic software deployment tools.
• Exposure to SCCM is a plus but not essential.
• Excellent troubleshooting and communication skills.
• Ability to work effectively in an onsite, fast-paced environment.