IT Support Analyst

As an IT Support Analyst, you'll be a key part of the IT Service Desk team, providing first-line technical support to users across the organisation. You'll manage incoming calls and service requests, troubleshoot issues, and aim for first-call resolution wherever possible. You'll also escalate more complex problems to second-line support teams while keeping users informed throughout. Your responsibilities will include software licence management, asset tracking, and occasional on-site support. You'll contribute to continuous service improvement and support wider IT projects such as device refreshes and user training initiatives., You'll be joining a business that genuinely values its people and promotes a culture of flexibility, integrity, and personal growth.

You'll benefit from:

• A collaborative and supportive team environment.
• Opportunities for professional development and certification.
• Exposure to a wide range of technologies and IT projects.
• A role where your input helps shape the future of IT services.

• Strong experience in IT support within a hybrid or multi-office environment.
• Proficiency in Microsoft Windows 10/11, Office 365, and related applications.
• Familiarity with IT Service Management tools (e.g. Halo or similar).
• Hands-on experience with device installation, configuration, and troubleshooting.
• A solid understanding of IT security practices and tools.
• ITIL v4 Foundation and CompTIA A+ certification (or equivalent).
• Excellent communication skills and a proactive, customer-focused approach.