Integrations Specialist - Hospitality Solutions

As an Integration Specialist within Amadeus Hospitality Operations, you will play a key role in supporting customers with the integration of Amadeus products and partner Property Management Systems (PMS). You will act as a trusted advisor throughout the pre-sales, implementation, and post-integration phases, ensuring seamless connectivity and maximum value for our clients. Your expertise will help drive customer satisfaction, product adoption, and continuous process improvement., * Support sales with integration demos and solution proposals

• Advise customers on integration activities between Amadeus and customer systems
• Resolve functional issues and provide problem resolution during integration projects
• Submit Statements of Requirements (SOR) or change proposals (CPR) to Product Management
• Manage and track integration schedules
• Assist with implementation, including connectivity, product setup, data setup, and testing
• Report integration status, KPIs, and customer feedback to management
• Perform final certification before production implementation
• Ensure high product adoption and assist customers in daily activities
• Help customers maximize the value of Amadeus solutions
• Identify and prioritize critical issues and root causes
• Follow up on internal process improvements and automation

Do you have experience in XML?, Do you have a Bachelor's degree?, * Bachelor's degree in Information Systems, Business Administration, Tourism or related field

• Minimum 3 years' experience in hospitality or customer support
• Experience with HTML, XML, JSON, SQL, or server applications/tools is a plus
• Knowledge of hospitality industry and travel technology is an advantage
• Advanced PC skills and adaptability to various technical environments
• Understanding of APIs and software development processes
• Excellent communication and attention to detail
• Ability to manage multiple tasks and work collaboratively
• Strong customer focus, goal orientation, and accountability
• Analytical thinking, problem-solving, adaptability, and flexibility
• Proficiency in English

* A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits. * A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture. * Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. * A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. * A flexible hybrid working model - We want our employees to do their best work, however it works best for them (50% from home / 50% from office) * A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. * A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. * A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.