2nd Line Support Engineer

We are seeking a proactive and technically skilled 1st/2nd Line IT Support Engineer to join our office-based team. You will provide remote support via PSA and RMM tools, handle telephone-based queries, and work with clients across diverse sectors including care and legal services., * Deliver high-quality remote support and resolve technical issues efficiently.

• Configure and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager.
• Install and set up Windows 11 and mobile devices.
• Diagnose and troubleshoot IT issues, including mail flow and client configuration.
• Maintain clear and concise documentation of work completed.
• Ensure cyber security best practices are followed.

Do you have a valid Driving Licence license?, Do you have experience in Help desk?, * Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel).

• Experience with Windows installations and software configuration.
• Familiarity with diagnostic tools such as Event Viewer and Command Prompt.
• Excellent communication skills and ability to take ownership of issues.

Desirable Skills

• Networking fundamentals (topologies, DNS, DHCP, subnetting).
• Experience with Windows Server roles (Active Directory, Group Policy, DHCP, DNS).
• Knowledge of backup solutions, IP telephony, and managed Wi-Fi., * Help desk: 2 years (required)

• Company pension
• Private health and dental care
• 25 days holiday plus public holidays
• Car and phone allowance
• Cycle-to-work scheme
• Company events, * Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free parking
• On-site parking
• Private dental insurance
• Private medical insurance

We provide managed IT services and consultancy to businesses across East Anglia and London, delivering IT, voice, connectivity, mobile, and security solutions. It's an exciting time to join our growing team and be part of a dynamic business committed to service excellence.