2nd Line Support Engineer

1 Tech Staffing Ltd

Charing Cross, United Kingdom

2 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Compensation

£ 40K

Job location

Charing Cross, United Kingdom

Tech stack

Microsoft Windows

Android

iOS

Apple Mac Systems

Azure

Powershell

Azure

SharePoint

Firewalls (Computer Science)

Microsoft InTune

Gsuite

Job description

Deliver 2nd line technical support across multiple devices, platforms, and services.
Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure.
Manage and resolve support tickets within SLAs.
Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive).
Support Google Workspace environments.
Manage Azure AD: user admin, conditional access, group policies.
Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android).
Monitor and respond to security alerts via Microsoft Defender and other tools.
Maintain asset records, device compliance, and endpoint health.
Provide both remote and in-person support.
Contribute to process improvements and infrastructure upgrades.

Requirements

Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT support team in Teddington. If you ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move. In this role, you ll be the go to expert for a diverse client base across multiple sectors. You ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions., + Proven MSP environment experience (non-negotiable).