Support Technician

The candidate will be part of an active team, providing technical support via telephone and email and carrying out PC repairs. Product & in-house system training will be provided. Monday to Friday 9.00am to 17.15., Ø Supporting all Windows Operating Systems - with an in-depth knowledge on Windows 11

Ø Test, diagnose, repair & configure Desktops, Laptops & Portable units.

Ø Record all customer queries on internal database.

Ø Test, diagnose, repair & configure Desktops, Laptops & Portable units.

Ø Schedule 3rd party on-site engineer repairs for hardware faults.

Ø Use of all in-house software systems/Microsoft Office Suite

Ø Liaising with all internal departments.

Ø Adhering to Team procedures.

Ø Maintaining customer satisfaction at all times.

Do you have experience in Windows?, Ø Ability to show initiative and work well with others, an overall team player.

Ø Polite, courteous and enthusiastic.

Ø Dynamic, proactive, articulate and well presented.

Ø Excellent communication skills - verbal and written.

Ø Good organisational and time-management skills.

Ø The ability to prioritise, meet deadlines

Job Types: Full-time, Permanent

Pay: £12.21 per hour

Expected hours: 37.5 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• On-site parking
• Sick pay

VIP Computer Centre Ltd is an independent and entrepreneurial business which has been at the core of the IT Distribution Channel for over 30 years. We are the largest independent distributor of PC components, gaming peripherals, PC gaming hardware and IT products. We have built a respected reputation of placing our vendors and customers at the forefront of our business. In addition, at the heart of our company are our people where longevity within the company is apparent with a number of our colleagues developing through our apprenticeship and graduate programmes or as role opportunities arise. Our culture is not only inclusive and innovative, but we pride ourselves on a collaborative ethos supported by great values that form the foundations for growth. A £200 million turnover business, with a product range of 2,000 skus, we have a portfolio that includes some of the best-known tech brands. We are exclusive distributor for Stormforce and Zoostorm, an authorised Microsoft distributor, as well as being a master distributor for Asus, AMD, Corsair, Razer, AOC, BenQ, MSI, Phillips and GigaByte. Situated in Warrington at our 76,000 square foot warehousing facility, our operations reach a wide customer base situated around the world and range from large retailers and system integrators, to individual end-user consumers. Embracing and adapting to change is centric to the success in our marketplace and this has never been more relevant during the past few years. We have witnessed significant growth, testament to the flexibility we promote, both within our infrastructure as well as our dedicated teams. Focused on our business plans, alongside a strong commitment to invest and support our strategy, it is an exciting time for any individual to join our business. The role of Service and Support Technician is specifically focused on our PC Division - StormForce and Zoostorm brands. We are one of the largest desktop brands in the UK and over our 20-year history we have grown to be one of the most recognisable and successful in our marketplace. The successful candidates will need to have a good work ethic and an eye for detail to support our quality ethos.