Customer Implementation Specialist

The Customer Implementation Specialist is responsible for ensuring the successful onboarding and implementation of company solutions for customers. This role involves coordinating deployment activities, configuring systems to meet customer requirements, and providing exceptional customer service throughout the implementation process. The ideal candidate is highly organized, technically skilled, and focused on delivering seamless experience to customers. The role supports customers implementations across the UK and EMEA region.

You will be responsible for:

• Serve as the primary point of contact during the implementation phase, managing communication and expectations with customers.
• Manage and deliver technical customer implementation projects after handover from the Pre-Sales Engineering team.
• Analyze customer requirements to develop and execute implementation plans.
• Configure and customize the solution to meet customer-specific needs.
• Conduct system testing and validation to ensure readiness for deployment.
• Provide training and support to customers, ensuring they understand how to use the solution effectively.
• Troubleshoot and resolve technical or operational issues during implementation.
• Collaborate with internal teams, including Product, Sales, and Support, to ensure a smooth onboarding process.
• Create and maintain documentation related to project milestones, configurations, and training materials.

• 2-4 years of experience in customer onboarding, technical support, or system implementation.
• Familiarity with system configuration, data migration, and integration processes.
• Strong problem-solving and communication skills.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Ability to manage and prioritise your own workload and work independently.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience in a customer facing role
• Experience with Agile project management (or similar)
• Experience with project management tools (e.g., Smartsheets, Asana, or similar).

• Market competitive salary
• Opportunity to earn an annual bonus
• Great career growth and development opportunities in a global organization
• A flexible approach to work (hybrid work)
• Generous insurance (health, disability, life)
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption)
• Paid volunteering opportunities (5 days per year)

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers - helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs. Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment. As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.