L2 desktop support engineer

The ideal candidate should possess the necessary knowledge and experience to excel in this role. Their primary responsibility will be to provide hands-on support for the end-user technology environment and associated field devices. The technologies involved include the Microsoft productivity suite, desktop/laptop hardware, client-installed applications, meeting rooms, and video conferencing.

The candidate should demonstrate expertise in the installation, configuration, administration, patching, upgrading, and problem resolution across a range of technologies, including

• Microsoft Windows environments (Win7, 10, 11)

• Active Directory

• DNS and DHCP services

• Configuration Management (SCCM)

• Microsoft Exchange (2010, 2016)

• Microsoft SharePoint

• Microsoft365

A good understanding of core network principles, end-user software installation, software lifecycle management, managed print services, and audio/visual/meeting environments is essential. Additionally, working knowledge of asset management is required.

The ideal candidate will also possess certain personal qualities, including

• Attention to detail

• Passion for technology

• Strong problem-solving skills

• Flexibility

• Excellent communication skills

• Self-motivation

• Ability to work within a team

• Analytical thinkin g