Desktop Support Engineer

• Assisting the 2nd Line support team with laptop, desktop and VDI terminals support calls

• Hardware installation / upgrade / break fix for desktop, laptop, and server

• Smartphone support

• Service Desk cover as required

• Assisting with customer projects

• Full UK driving license is essential to provide support across the large site and surrounding satellite sites

• Microsoft Windows 7 and 10 Operating Systems - Deployment, configuration and support

• Microsoft Office 2010 onwards

• Proven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support role

• Knowledge of Microsoft SCCM and OS / Application deployment

• Good verbal communication: ability to communicate to all levels

• Good written communication: concise and accurate call logging, documentation and email correspondence

• Good time management / organisational skills

• Work well as part of a team or independently

• Driving licence essential to provide support across the large site and surrounding satellite sites

Desirable skills / qualifications:

• Microsoft Windows 7/10 training and certification

• Active Directory management

• Understanding of SCCM

• Understanding of Mobile Iron or similar mobile device management platforms

• Understanding of McAfee EP

Salary: £29,290

Requirements: must either hold or be able to obtain SC security clearance, British nationals only

The site benefits from easy access to travel links, free parking, and subsidised employee rates at the on-site restaurant.

This is a full-time, permanent position working 08:00 - 17:30 Monday to Thursday and 08:00 - 16:00 on Fridays