IT Technician - SKYHAUS
Information Technology
Charing Cross, United Kingdom
1 month ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 35KJob location
Charing Cross, United Kingdom
Tech stack
Microsoft Windows
Apple Mac Systems
Backup Devices
Cloud Computing
Networking Basics
TCP/IP
User Provisioning Software
Wi-Fi Technology
Network Routers
Mobile Os
Patch Management
Job description
- Deliver first- and second-line support for software, hardware, network, and account-access issues.
- Support staff and clients with the use, configuration, and troubleshooting of project-management tools and related applications.
- Install, configure, update, and maintain company devices, including laptops, mobile devices, peripherals, and AV equipment.
- Monitor and maintain network performance, Wi-Fi reliability, security controls, and backup procedures.
- Manage hardware inventory, device lifecycle, asset tracking, and documentation.
- Perform routine system updates, patch management, and antivirus monitoring.
- Assist with onboarding/offboarding processes, user provisioning, and permission management.
- Produce clear technical documentation, guides, and training materials for users.
- Escalate complex technical issues and collaborate with external vendors when required.
- Contribute to continuous improvement of IT processes and support workflows.
Requirements
- Strong troubleshooting ability across Windows, macOS, mobile OS, and cloud-based platforms.
- Familiarity with networking basics (TCP/IP, switches, routers, Wi-Fi).
- Experience supporting productivity and project-management software.
- Excellent communication, customer-service, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
