IT Support Engineer/Desktop Support Engineer - On-Site Only

An on-site IT Support Engineer is required to support a 60-70 user environment covering hardware, software, applications and basic networking. This role is the sole IT presence on-site, working closely with a remote Infrastructure team for escalations.

Role Responsibilities

• Provide 1st/2nd line support for laptops, desktops, Windows 10/11, O365, Teams
• Manage incidents and service requests through the ticketing system
• Support onboarding/offboarding, account setup and device deployment
• Troubleshoot label printers, scanners, WiFi, Routers and network points
• Install, configure and decommission end-user devices
• Perform basic network patching and connectivity troubleshooting
• Hardware repair support, data migration and vendor coordination
• Maintain inventory and stock of IT equipment
• Assist global IT teams with hands-and-feet tasks
• Create/update end-user knowledge base articles
• Proactively engage with users across the site

• Proven background as an IT Support Engineer/Desktop Support Engineer/IT Support Analyst
• Able to operate independently as the sole on-site engineer
• Strong knowledge of Windows, O365, Teams and enterprise applications
• Confident troubleshooting hardware and basic networking issues
• Excellent communication and organisational skills