IT Support Engineer

It Support Engineerpimlico Banks Recruitment

East Kilbride, United Kingdom

5 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

East Kilbride, United Kingdom

Microsoft Windows

Business Software

Data Migration

Desktop Computing

Issue Tracking Systems

Wi-Fi Technology

Network Routers

Enterprise Software Applications

Office365

Network Support

Hardware Debugging

Windows Client

Provide hands-on 1st/2nd line IT support for laptops, desktops, Windows 10/11, O365, Teams and business applications
Work on incidents and service requests via the ticketing system
Support onboarding/offboarding, account setup and device deployment
Troubleshoot and maintain label printers, scanners, network points, WiFi, routers
Install, configure and decommission end-user devices
Basic network support including patching and connectivity troubleshooting
Hardware repair support and data migration, plus vendor coordination
Manage inventory and stock of IT equipment
Handle IT equipment disposal following internal processes
Support global IT teams with local hands-and-feet tasks
Create/update knowledge base articles for end-users
Be visible on-site - proactive walk-arounds and user engagement

Solid experience as an IT Support Engineer / Desktop Support Engineer / IT Support Analyst
Comfortable working independently as the sole on-site engineer
Strong knowledge of Windows, O365, Teams and common enterprise software
Confident troubleshooting hardware and basic networking issues
Excellent communication, organisation and user-facing skills