2nd Line Support Engineer

The 2nd Line Support Engineer is responsible for handling second line support requests. This relates to all technology, to include: workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and with a view to gradually move into an IT Security/CyberSec focused position within the company., * IT Support relating to technical issues involving Microsoft's core business applications and operating systems.

• Technical support at a basic network level: WAN and LAN connectivity, routers, firewalls, and IT security
• Remote access solution implementation and support: VPN, Remote Desktop Services.
• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

Key Technical Background

• Office 365
• Azure Active Directory
• Microsoft Intune
• Microsoft Teams
• Windows Server(s), 2019, 2016, 2012, 2008
• Active Directory
• Google Workspace Administration
• Google Workspace Apps (very similar to Microsoft suite)
• User Creation / management
• AD Permissions management
• Group Policy
• Understanding of network concepts
• Antivirus and vulnerability monitoring
• System Patching, We have specialists in corporate finance, private equity, audit, treasury, risk, business transformation and not-for-profit. Whatever level of qualification you're at ACCA, ACA, ACMA, CIMA, AAT or CIPFA, we'll engage with our wide networks to find you a job you love. Whether you're starting your career or looking for your next leadership role, we're determined to find people and companies that fit together naturally.

• CompTIA Security+ or similar IT Security certifications
• Keen interest in cyber security and understanding of key concepts and protocols.
• Understanding and exposure of the Cyber Essentials, ISO27001, and NIST frameworks.
• Previous experience within a SOC environment.
• Experience within IT Security, inc. patching, vulnerability
• Experience with SIEM or Service Desk toolsets., We're well connected to businesses of all sizes, supplying candidates into important, permanent, part-time or temporary professional service positions. We'll find the flexible, natural fit you're looking for. We want to give our candidates the best chance of finding a happy and rewarding career, while also making sure we offer the important things a business needs from its people to achieve success.

SF Technology brings the dynamism of a scale up with the infrastructure and support of a market leader. Working across C-suite, Infrastructure & Support, Transformation, Project Office, Cyber, Engineering, QA and Cloud. To meet the increasing demand for technology specialists, our team of experienced, dedicated technology recruiters are focused solely on finding talent and supporting great companies as they become ever more intelligent and technology focused.