IT Support Analyst - Aberdeen

The IT Support Analyst plays a key role in assisting end-users with technical issues, maintaining system functionality, and ensuring the smooth operation of IT services within the organisation. This position is ideal for candidates with a passion for technology, excellent problem-solving abilities, and strong communication skills.

3.REPORTING RELATIONSHIPS

Directly reports to:Senior Services & Access Manager

4.FINANCIAL RESPONSIBILITIES

Individual project budgets to be managed in accordance with TAQA Well Completions procedures and appropriate approvals as per companys Manual of Authority.

5.KEY ACTIVITIES

• Provide first-line technical support to employees via phone, email, and in-person requests.
• Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, and mobile devices.
• Log, track, and document support requests and incidents using the organisations ticketing system.
• Assist with the setup, configuration, and deployment of new computers and equipment.
• Perform routine maintenance tasks such as software updates, virus scans, and backups.
• Support user account management, password resets, and access permissions under supervision.
• Collaborate with senior IT staff on larger projects and escalate complex issues as needed.
• Maintain inventory of IT equipment and supplies.
• Contribute to the creation and updating of user guides and documentation., * To demonstrate commitment to the quality of service, including quality of records produced, aiming at meeting and exceeding customer expectations.
• To demonstrate personal commitment to protection of Health, Safety and the Environment;
• To follow company QHSE Policy, relevant operational procedures, HSE procedures and risk assessments.
• To communicate and report on any perceived non-conformances or faults in the service provided or in the companys Quality or HSE Management Systems.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * Associates or Bachelors degree in Computer Science, Information Technology, or related field (or relevant experience)., * Experience with help desk or ticketing systems.

• Knowledge of networking fundamentals (TCP/IP, Wi-Fi, LAN).
• Basic troubleshooting of printers, scanners, and other peripherals.
• Exposure to remote desktop support tools.
• Basic understanding of Windows and Mac operating systems.
• Familiarity with Microsoft Office Suite and common business applications.

9.PERSONAL QUALITIES

• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work well in a team and independently.
• Customer-focused attitude and willingness to learn.