1st Line IT Support / Network engineer

Role : Provide technical support and complete project tasks for customers within a Technical Support team

Do you have a valid Driving Licence license?, Do you have experience in IT support?, Team player - we are seeking to find a motivated individual with high standards of customer service

• Excellent written and verbal communication skills at all levels to both technical and non-technical audiences, including 3rd party vendor communications as part of a larger project team
• Aptitude for continuous learning and development including self-directed study when appropriate
• You must be presentable, confident & articulate with an excellent telephone manner

Must have 2 years' experience of the majority of the following:

• Excellent analytical and problem-solving skills, with a strong attention to detail even when working under pressure
• Knowledge of Microsoft operating systems ideally up to Windows Server 2022 and certainly Windows 10 & 11, including Active Directory and DNS
• Understanding of network topologies including wired / wireless switching, security and VLANs. Implementation of networking upgrades desirable
• Experience of basic security hardening and penetration testing would be advantageous
• Microsoft 365 Administration. Microsoft 365 migration experience desirable
• Implementation and support of Microsoft Exchange 2016 or higher.
• PowerShell experience desirable
• Virtualisation technologies ideally including both Hyper-V and VMware
• Platform as a service (PaaS) and Infrastructure as a Service (IaaS) built around Microsoft Azure is desirable
• Azure Administration and migration experience
• Experience of server and workstation hardware builds, fault diagnosis and problem resolution
• Experience of a wide range of backup, replication and imaging/device deployment solutions
• Experience of a wide range of Endpoint Security solutions and managed mail security including centralised management and monitoring
• Familiarity with patch management, configuration management and MDM solutions desirable
• Experience of the managed deployment of client applications and application migration
• Enterprise Voice solutions and experience of supporting Contact Centres desirable
• Microsoft Teams deployment or support highly advantageous
• SQL Server and SQL database administration, migration and upgrades advantageous
• Familiarity with supporting all common end user software including Microsoft Office

This job offers the opportunity for you to grow within an expanding company that has clients throughout the UK and beyond, working with clients on a day to day basis, supporting their continued success via email/phone and remote support software. With regular visits to client premises, a confident team player is required with a high standard of organisational skills. You must be flexible, reliable, able to manage your task list effectively and able to prioritise jobs within tight deadlines. You will have a logical approach with a high level of attention to detail. Microsoft and VMware certified exams, among others, are available for career progression, combined with our in-house and vendor supported training programmes.

Your own car and a clean driving license would be advantageous. Travel costs, where incurred, are reimbursed.

Salary in the range of £24k - £29k, depending on experience. Holiday is 21 days plus public holidays. The role is based in Barnstaple, North Devon. You must live within the North Devon or Exeter area. Working hours are Mon-Fri including evenings / late shifts. The successful candidate will be invited to enrol in a pension scheme.

Job Types: Full-time, Part-time

Pay: £24,000.00-£29,000.00 per year

Lineal Software Solutions Ltd, one of the South West's leading IT and Communications managed service providers, is seeking to appoint a highly motivated and enthusiastic technical support team member to join one of our established support teams in North Devon.