Specialist, HR Knowledge Management
Role details
Job location
Tech stack
Job description
As the Specialist, HR Initiatives & Knowledge Management [UK] , you will be responsible for strategically managing and tactically executing knowledge management & transfer activities for NBCUniversal's global HR community.
Reporting to the Director, HR Initiatives & Knowledge Management, this role primarily supports the UK-based HR community, ensuring consistent awareness and adherence to corporate policies, programs, and processes. The Specialist will collaborate with internal Subject Matter Experts and HR teams to foster an integrated approach to knowledge management and change, driving operational excellence and continuous improvement across HR functions.
The successful candidate will have advanced written and verbal communication skills, an analytical mindset, strong attention to detail including advanced document and presentation design abilities, and the ability to quickly ideate and produce consistent and compelling knowledge/support resources. The candidate will exercise excellent judgment, have a strong inclination toward collaboration, be able to think of creative/nonlinear solutions to challenges, and function in a highly confidential environment., HR Initiatives:
- Strategically manage and execute UK, US, and Global HR initiatives/projects, including change management activities.
- Collaborate with HR stakeholders (HR Operations, Payroll, Benefits, Communications, Legal, Operations & Technology) and external business partners.
- Development and maintenance of all internal and external support/resources documents created as a result of Corporate HR Initiatives including SOPs, How-To Guides, training decks, etc.
- Identify and implement process improvements, partnering with relevant teams to resolve complex issues and prevent recurrence.
- Communicate and train HR teams and stakeholders on new or updated policies, programs, and processes.
Knowledge Management:
- Champion consistent and transparent knowledge transfer across the HR community
- Ongoing maintenance and strategic enhancements of tHRive Library - enterprise HR's knowledge management database via SharePoint
- Serve as the knowledge management point of contact for internal Subject Matter Experts
- Brainstorm and implement innovative ways to share knowledge and address knowledge gaps.
Employee Support (UK HRConnection):
- Respond to employee and HR inquiries via case management systems (e.g., Zendesk).
- Provide strategic direction and manage escalated support issues with Subject Matter Experts
- Maintain and expand the UK HRConnection team's (HR Shared Services) knowledge resources.
Requirements
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Bachelor's degree or equivalent experience in HR, Communications, Change Management, or related field.
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3+ years of HR experience (HR Business Partner/Generalist preferred).
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Proven success in HR or knowledge management projects, ideally with UK or international scope.
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Experience with advanced HR projects and creating professional support documents.
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Strong skills in Microsoft Office (PowerPoint, Word, Excel) and SharePoint.
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Experience handling and maintaining the confidentiality of highly sensitive employee data, * Excellent organizational and time management skills.
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Strong written and verbal communication; able to train large groups in-person and virtually.
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Initiative, creativity, and results-driven approach.
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Positive attitude, collaborative mindset, and adaptability.
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Commitment to continuous learning and professional growth.
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Ability to work in a fast-paced, changing environment., * Eligibility to work in the United Kingdom
