Line Support Engineer

As a 1st Line Support Engineer, you will be the first point of contact for our clients, handling technical issues, troubleshooting, and resolving incidents. This role involves triaging issues and escalating more complex problems to the 2nd and 3rd Line Support teams when necessary. You'll be key in ensuring our clients receive prompt, effective service, all while working in a supportive, local team environment.

As a First Line Support Engineer you will:

• Provide first-line technical support, logging and categorizing incidents and service requests.
• Troubleshoot and resolve issues within your scope, escalating more complex cases to higher-level support teams.
• Manage incidents from ticket creation to resolution, ensuring timely updates and clear communication with clients.
• Coordinate with external vendors and third parties when on-site technical support is needed.
• Follow up on incidents to ensure they are resolved within agreed timeframes.
• Provide feedback to help improve Service Desk operations and contribute to continuous improvement.

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? Join our team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment., * Experience in a Customer Service/Helpdesk/Service Desk role.

• Strong understanding of IT systems and troubleshooting methods.
• Familiarity with Microsoft Office and IT Service Management (ITSM) tools.
• Knowledge of Cisco networking equipment
• Understanding of ITIL frameworks
• Excellent communication skills in English, both written and verbal.
• Strong organisational skills and the ability to work under tight deadlines.

Our team is as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.

Comms-care, part of the Ingram Micro Group, is a multi-award winning, channel only, leading IT Service Provider supporting customers across the UK & Ireland. Our HQ is situated on Cheshire Business Park in Lostock Gralam and is usually a hive of activity providing excellent service to our customers however, our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment., Ingram Micro helps businesses Realize the Promise of Technology . It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead. We are a Great Place to Work! At Ingram Micro we take pride in our unique culture. Our associates are our most important asset, and they are at the forefront of everything we do. As a result, we have been certified by Great Place to Work for 2021-2022 in France, Italy, India, Netherlands, Saudi Arabia, Singapore, Spain and United Kingdom. Those countries are also joining a selected list of already certified countries such as the Philippines, China and Germany., It's no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro's contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What's in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you're unlikely to find anywhere else. Let's shape tomorrow.. You can be your best working with the best. Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.