Helpdesk Administrator

MMP Consultancy are working with a fantastic organisation to recruit a Helpdesk Administrator to join them on a temporary contract based in North London., * Raise orders of work by email or phone calls from clients input onto the system ready for allocation. Work with the contracts managers/supervisors to allocate work to operatives on a day to day basis plus the following days' work including emergencies.

• Allocate jobs out to sub-contractors using LION/MAINTAIN to create sub-contractor form.
• Making appointments with site by phone/email
• Where applicable dealing with OOH call outs
• Process timesheets ensuring all job numbers are correct and signed off by CM/supervisor. Including inputting data onto accounts spreadsheet, filing timesheets and holiday/ad hoc forms relating to pay
• Collate paperwork/photos for each job and file onto systems. Update system daily indicating job status, Chasing up sub-contractors for updates.
• Updating WIP report daily to ensure WIP kept to a minimum, creating weekly WIP reports for the CM's. Updating tracker on daily basis with all new jobs
• Analyse every job that passes through the system ensuring all job sheets, RAMS and materials are with the jobs and uploaded. Challenge operatives and supervisors on accuracy of information given about jobs
• Collating weekly/monthly compliance sheets filled out by CM's/Supervisors and operatives
• Updating various client systems across all contracts ensuring all documents are uploaded in order for invoicing, MMP Consultancy are looking to recruit a Repairs Administrator on a Temporary basis, based in North London.

You will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads.

Main Responsibilities:

• Raising repairs works for pre and post inspection, reactive and emergency repairs.
• Provide general administrative support to the Contract Manager/ working at heights Supervisor
• Maintain records of ongoing work to a high standard and general admin/housekeeping
• Raise purchase orders, receipt purchase orders and track costs for jobs.
• Liaise with the planning team to update the jobs in DRS and Northgate.
• Liaise with the Client to ensure that work is meeting the requisite timescales.
• Coordinate roofing, scaffolding and fire doors workstrem, MMP Consultancy are looking to recruit a Works Coordinator on a Fixed Term and Temporary basis, based in Surrey.

You will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner.

The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads.

Main Responsibilities:

• Planning repairs works for pre and post inspection, reactive and emergency repairs.
• Provide general administrative support to the Contract Manager/ working at heights Supervisor
• Maintain records of ongoing work to a high standard.
• Raise purchase orders, receipt purchase orders and track costs for jobs.
• Liaise with the planning team to update the jobs in DRS and Northgate.
• Liaise with the Client to ensure that work is meeting the requisite timescales.
• Coordinate roofing, scaffolding and fire doors workstream, MMP Consultancy are looking to recruit a Works Coordinator on a Fixed Term and Temporary basis, based in Skelmersdale.

You will work closely with the Maintenance Team to ensure that all repairs and maintenance work is carried out in a timely and efficient manner. The successful candidate must have excellent organisational skills and the ability to plan and prioritise workloads.

Main Responsibilities:

• Planning repairs works for pre and post inspection, reactive and emergency repairs.
• Provide general administrative support to the Contract Manager/ working at heights Supervisor
• Maintain records of ongoing work to a high standard.
• Raise purchase orders, receipt purchase orders and track costs for jobs.
• Liaise with the planning team to update the jobs in DRS and Northgate.
• Liaise with the Client to ensure that work is meeting the requisite timescales.
• Coordinate roofing, scaffolding and fire doors workstream, As an Administrator, you'll play a key role in supporting the delivery, monitoring, and reporting of our social value commitments across housing projects. You'll work closely with project teams, community partners, and stakeholders.
• Support the implementation of social value strategies across contracts and projects
• Coordinate community engagement activities, including events, volunteering, and resident initiatives
• Track and report social value outcomes using recognised frameworks (e.g., TOMs, Social Value Portal)
• Maintain accurate records and databases of social value activities and KPIs
• Liaise with subcontractors and suppliers to gather evidence of social value contributions
• Assist in preparing case studies, reports, and presentations for internal and external stakeholders
• Monitor compliance with contractual social value obligations
• Provide administrative support to the Social Value Manager and wider team, * Receive and record telephone calls from a range of people and personnel
• Provide advice to clients as directed by protocols and policies
• Liaising with internal and external stakeholders in order to resolve all queries raised
• Updating the database to ensure all queries and resolutions are logged, · Developing and maintaining relationships with internal and external stakeholders to support the customers

· Assessing clients' needs to ensure effective delivery

· Advising and supporting the customers in resolving their queries and issues, ensuring that their expectations are managed and proactive resolutions are identified

· Updating and maintain systems / records to ensure that information / data is kept up to date and accurate and that KPI's are met

· Ensuring that all policies and procedures are adhered to so that consistent and standard practice is achieved across the organisation

· Providing full administrative support to the various teams within the service

· Manage and review service referral requests, rejecting, approving or seeking clarification where necessary

· Investigate and respond to client enquiries and complaints ensuring that timescales are met in line with key performance indicators and complaints policy

· Set up and maintain any databases, spreadsheets and systems as required

· Liaising with both internal and external stakeholders, to coordinate programmes of repair work improvements, Our site uses cookies, including cookies from our partners, to ensure the proper functioning and performance, improve user experience and analyze traffic. Consult the cookies policy.

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We are seeking enthusiastic and experienced administrators or coordinators to apply, who possess exceptional customer service and clerical skills. Ideally someone who thrives in challenging atmospheres and can remain calm under pressure., * Experience in coordinating and following up on work programmes.

• Some experience with high profile legal cases.
• Ability to work independently, exercising good initiative and judgement
• Excellent written and verbal communication skills., * Qualifications including Mathematics and English
• Proficiency in Microsoft Excel, Word, Outlook, Teams
• Proficiency in using Northgate and CRM.
• Proven background in a customer service focused environment
• Administrative/ work coordinating background
• Experience of working in a Quality Controlled environment
• Experience of document control systems
• Roofing/ scaffolding/ fire doors knowledge, * Qualifications including Mathematics and English
• Proficiency in Microsoft Excel, Word, Outlook, Teams
• Proficiency in using desktop PC software tools
• Proven background in a customer service focused environment
• Administrative/ work coordinating background
• Experience of working in a Quality Controlled environment
• Experience of document control systems
• Roofing/ scaffolding/ fire doors knowledge, We are seeking enthusiastic individual who thrives in challenging atmospheres and can remain calm under pressure. You will be responsible for answering and redirecting calls. Ensuring all queries are dealt with in a time effective manner with excellent results., * Experience of working in a Call Handling or Customer Service based role
• Exceptional customer service skills
• A good attitude and willingness to learn
• Ability to remain calm under pressure and challenging atmosphere
• Excellent written and verbal communication skills., · Ability to work independently, exercising good initiative and judgement

· Excellent written and verbal communication skills

· Ability to deliver excellent customer care and valuing diversity

· Skilled with using Northgate

· Excellent IT skills

· Experience in a role which has required good admin skills, including keyboard, telephone, IT and experience working with databases