Technical Support Manager - Specialist Services

The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

To manage, grow and maintain a team of highly motivated 24x7x365 1st, 2nd and 3rd Line dedicated Technical Support Professionals/Specialists on a large complex highly secure Managed Service with direct accountability to senior Military Officers and Civil Servants at ministerial level.

This job role is based outside of Cheltenham within a 60-minute commute. Onsite (5 days office based). Plus 1 in 2 call out obligation. Monday-Friday 9am-5pm. You must be able to obtain DV Security Clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.

What you'll be doing

• Accountable for managing and technical leadership of critical strategic National UK infrastructure.
• Responsibility to customer authority and multiple user authorities at senior Military/Civil Service and ministerial levels.
• Accountable for platform System Administration in supporting HM Government Defence Operations.
• Responsibility in developing and maintaining the Business and Service Continuity Model and strategy.
• To be Single Point of Contact (SPOC)/direct leadership and act as director for ALL critical Incidents and Major Incidents across the Managed Service whilst deputising for your Senior Manager.

• Troubleshooting,
• Issue Resolution,
• Network Integration,
• Network Security,
• Incident Management, * Experience of implementing and administrating highly complex secure IT platform strategies and solutions - MANDATORY
• Experience of implementing and running of highly secure complex Network Operation Centres - MANDATORY
• Working across several high-profile stakeholders - MANDATORY
• Experience in leading in a high-pressure environment - MANDATORY

• Competitive salary
• 10% on target bonus (Depending on country based)
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• On-call allowance (Depending on the requirements of the role)
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up.
• Enhanced women's health support: including help with menopause symptoms, cancer screenings, period care and more.
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer's leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100's of retail discounts including the BT shop

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