Application Support Analyst

• Provide first-line support via help desk platforms, addressing user queries promptly and professionally.
• Troubleshoot software issues across operating systems including Windows, macOS, and Linux, ensuring minimal downtime.
• Support desktop environments by managing hardware components, peripherals, and software applications such as Microsoft Office.
• Manage Active Directory accounts for user authentication and access control; perform account provisioning and de-provisioning as required.
• Conduct hardware troubleshooting for desktops, laptops, servers, and networking equipment; coordinate repairs or replacements as needed.
• Document support procedures and solutions clearly to facilitate knowledge sharing within the team.
• Collaborate with cross-functional teams to implement IT projects that enhance operational efficiency.

Do you have experience in macOS?, We are seeking a highly motivated Application Support Analyst to join our IT support team. This role involves providing technical assistance and support related to computer systems, software, and hardware, ensuring seamless operation across various platforms. The successful candidate will possess strong communication skills and a solid understanding of network and system administration, contributing to the efficient resolution of user issues and optimisation of IT services. This is an excellent opportunity for individuals looking to develop their career within a dynamic organisation that values technical expertise and customer service excellence., * Proven experience in technical support or help desk roles within an IT environment is desirable.

• Strong knowledge of computer networking concepts including LAN/WAN, TCP/IP protocols, DNS, DHCP, VPNs, firewalls, and TCP protocols is desirable
• Familiarity with operating systems such as Windows
• Experience with Active Directory management and user account administration.
• Troubleshooting software applications including Microsoft Office suite is desirable
• Excellent communication skills with the ability to convey technical information clearly to non-technical users.
• Analytical mindset with strong problem-solving skills; ability to prioritise tasks efficiently under pressure.

This position offers a stimulating environment for IT professionals eager to expand their expertise, or an enquiring mind to learn the role while delivering exceptional customer service in a supportive organisation committed to professional growth.