I.T Support Analyst
Role details
Job location
Tech stack
Job description
The European Tour group is seeking a 1st and 2nd Line I.T Support Analyst to join our dynamic Information Technology team. This is an exciting opportunity to play a key role in supporting a global organisation of over 320 staff members. You'll be part of a small, collaborative team delivering exceptional technical support and driving IT projects that keep our operations running smoothly.
If you're passionate about technology and looking to launch your career in IT, this is your chance to make an impact. You'll work in a friendly, supportive team, gain hands-on experience with cutting-edge systems, and help keep a global organisation running smoothly.
This isn't just a support role - it's a stepping stone to a future in IT projects, cloud technologies, and beyond.
What You'll Do
- Be the go-to person for IT support requests, solving problems and making people's day easier.
- Troubleshoot issues, diagnose problems, and escalate when needed.
- Help shape IT standards and create clear, helpful documentation.
- Manage our Zendesk ticketing system and keep service levels on track.
- Administer users and resources across Microsoft 365 and Azure.
- Support exciting technical projects across the organisation.
- Keep laptops and mobile devices secure and compliant.
- Provide hardware and software support for office and remote users.
Requirements
Do you have experience in iOS?, * A genuine interest in technology and problem-solving.
- Great communication skills - you'll be helping people every day.
- Organised, detail-focused, and able to adapt when things get busy.
- A team player with a positive attitude and willingness to learn.
Technical know-how (don't worry if you're still learning):
- Familiarity with Microsoft environments (O365, Azure).
- Understanding of Windows and iOS devices.
- Networking basics and Wi-Fi knowledge (bonus points).
- Experience with tools like Zendesk or Zoom is a plus.
Benefits & conditions
- Real responsibility from day one.
- Exposure to global operations and diverse technologies.
- Opportunities to learn, grow, and progress within IT.
- A supportive team that values your ideas and development.
- The chance to work in a unique, world-class sporting environment.
The European Tour group promote diversity, equality, and inclusion. We ensure that we make employment decisions by matching our business needs with skills and experience of candidates, regardless of anything.
If you're passionate about tech, eager to learn, and ready to make an impact, we want to hear from you!
Job Types: Full-time, Permanent
Pay: £28,000.00-£31,000.00 per year
