IT Support Analyst

We are looking for a talented 1st / 2nd Line IT Support Engineer with experience in Office 365 E5, Windows desktop support, macOS, and networking. This role requires a skilled professional who can provide excellent technical support, troubleshoot desktop issues, and ensure the seamless operation of our IT environment. If you have a passion for technology and a strong background in IT support, and love to help people, we invite you to join our team!, This is a permanent full time position, based on site in our Baker Street (London) Head Office five days per week between the hours of 8:30am - 5pm. What Will You Do? Office 365:

• Demonstrate working administrative knowledge of Office 365 E5 services, including Exchange Online, SharePoint, Teams, OneDrive, and Intune.

Desktop Support:

• Provide 1st line support for Windows and macOS desktop environments.
• Install, configure, and maintain desktop hardware and software.
• Provide proximity support to the Baker St office as well as remote support for Global offices alongside global IT support teams.
• Manage onboarding and offboarding of new starters and leavers including equipment returns.
• Troubleshooting VC equipment and printers.

Networking:

• Networking knowledge and ability to troubleshoot basic network issues, including connectivity, wifi or cabled network problems.

Technical Support:

• Address 1st line issues, collaborating with support teams and other IT teams for efficient problem resolution.

Problem Resolution:

• Investigate and resolve problems related to Office 365, desktop, and networking issues.
• Ability to utilize diagnostic tools and log analysis to identify and address underlying problems.

Documentation:

• Facilitate the creation of documentation for troubleshooting procedures, configurations, and resolutions.
• Facilitate the development and updating of user guides and documentation for IT processes.

Collaboration:

• Ability to work as a member of the Global IT support team

Security:

• Have an understanding of security best practices within a global IT environment.

• Proven experience as a 1st IT Support Engineer, with hands on experience in Office 365 E5, Windows, macOS, and desktop troubleshooting.
• Basic understanding of networking protocols and technologies.
• Excellent problem-solving and communication skills.
• Basic understanding of Azure AD and On Prem AD

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
• Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
• Generous Holiday Allowance, increasing with length of service
• Company Pension Scheme
• Healthcare Cash Plan (with Dental)
• Employee Assistance Programme for all Associates and their families
• Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
• Much, much more!
• Some benefit eligibility is based on length of service or contract type

About ELEMIS ELEMIS is the most exciting and innovative British brand in the spa and skincare industry. Rapidly expanding globally, the brand is available in over 45 countries and is continually introducing new and revolutionary products to the market. A brand with true integrity, passion and commitment, ELEMIS is award-winning, results-driven and visionary - just like our people. Sustainability is at the heart of ELEMIS' responsibilities. As a brand and as people, we ensure all duties and actions contribute to the short and long-term sustainability goals set-forth by the ELEMIS - Climate, Biodiversity & People Pillars. We are committed to Elemis' sustainability pledge when ordering testers and professional grade products and when planning and executing promotional activities, reducing waste wherever possible.