IT Field Engineer

Serata Search (UK) Ltd

8 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Compensation

£ 36K

Job location

Remote

Tech stack

Microsoft Windows

Microsoft Active Directory

Dynamic Host Configuration Protocol

DNS

Microsoft Office

Windows Server

TCP/IP

Interactive Whiteboards

Job description

Based from home looking after your schools
Providing a planned and reactive service to your sites across all of their IT Support needs
Installing, maintaining a range of software, hardware and accessories including interactive whiteboards and learning tools
Maintaining and developing excellent client relationships
Handling all technical IT support problems and issues that may arise
Escalating issues where needed
Devising plans with the client to ensure continuity of service and best use of budgets
Liaising with multiple contacts for different departments across site
Working closely with the IT Managers and senior leadership teams

Requirements

Our client is a leading and well-established Trust with multiple schools in the North West. Established for many years they are well respected in their field, achieving and delivering world class inclusive Education. We are now looking for an experienced IT Support Engineer to join the team. Experienced in 1st and 2nd line IT support we are looking for someone that has experience of working onsite with clients, great communication skills as well as strong technical IT support engineer knowledge. The company are superb to work for and provide a great environment and culture with great training and development opportunities., * A background in 1st, 2nd line IT support, ideally with field experience

Ideally education sector experience
Possess great communication skills and an ability to build client relationships effectively
Technical knowledge of:
Windows Server 2008 - 2016
Assisting with managing Active Directory environments and using Group Policy in an environment of 30+ devices
DNS, DHCP, and the TCP/IP suite
WDS, MDT, or other imaging tools (both creating and deploying images)
Windows 7 - 10
Office 365