IT Support Engineer (Full-Time)

Role: IT Support Engineer, * Manage IT incidents and service requests, both desk-site and between multiple remote sites

• Carry out installation, support and maintain various client sites as directed.
• Advise and liaise with clients of various levels of IT literacy.
• Work within a strong customer service environment with strict service level agreements (SLAs) for a company who operates a continuous improvement policy
• Undertake project work involving hardware and software installation, upgrades, and technical administration for core systems
• Pass an enhanced Disclosure and Barring Service (DBS) check, provided by the company.

What we can offer you:

• Experience and training in a variety of different sectors, such as networking, hardware and software installation, audio visual (AV), and server maintenance
• Working hours of 8am-5pm / 9am-6pm
• Maybe asked to use a company car for the purposes of travelling to and from remote sites
• Optional weekend overtime opportunities
• Regular staff social events provided by the company
• Annual pay increase, based on performance.

Do you have a valid Driving Licence license?, Do you have experience in Windows?, Do you have a Bachelor's degree?, * Great customer services skills

• Windows 10, Windows 11 and Microsoft Office application knowledge
• Active Directory
• Advanced knowledge of servicing AV/IT equipment.
• Basic understanding of networking
• Advanced troubleshooting skills with a variety of IT equipment
• A full UK driving license (minimum 1 year), * Active Directory
• Customer Services
• Networking
• AV Equipment Installation
• Technical Support
• Windows 10, * IT Support: 3 years (Preferred)